Information for Patients
Please report to
reception on arrival at the surgery. We operate a non-smoking
policy in every area of the building, including the toilets.
Please also remember to switch off your mobile phone whilst
inside the building, as it may affect some of our electrical
equipment or a heart pacemaker.
Advice with the Doctor
You can seek medical advice
from the Doctor over the phone. The best time to ring for advice
is between 11.00am and 12.00 noon.
Home visits are only for those
patients who are physically housebound and cannot attend the
surgery, or the treatment centre. Any transport or child care
arrangements are the responsibility of the patient.
area is equipped with a TV/Video/Hi-Fi system for the patient's
pleasure. We also have gentle background music playing in some
areas of the Surgery and full disabled access, including the
Patient Information Leaflets are available for you to take away,
as well as some informative posters which are displayed
prominently in the Surgery.
Registering as a
are other family members or friends who would like to register
with the surgery, they will first need to complete an NHS registration form.
These can be obtained from a member of staff at the surgery, or
can be downloaded from our Web site using the links below.
You'll need to install Adobe Reader on your computer to be able
to use the forms, and you can download this using the link on
the left-hand side of this page.
Permanent NHS Registration Form
New Baby NHS Registration Form
Temporary Resident NHS Registration Form
Complete the form and hand it
in at reception and an appointment will be arranged for a
medical check-up (usually on the same day).
practice has a policy on violent and abusive behaviour at the
Any personal, abusive or
aggressive comments, any use of bad language, or any physical or
aggressive actions directed towards the doctor, staff member, or
patient will result in the removal of any patient from the
In the instance of physical
abuse on any doctor, staff member, or other patient or their
relatives will be reported to the police as an assault.
The practice complies fully with
Data Protection and Access to Medical Records legislation. Any
personally identifiable information about patients will only be
disclosed to other organisations under the following
• To provide further
medical treatment for you
To help you get other services
When we have a duty to other organisations
Anonymous patient data will
also be used at local and national level to help the Health
Board and Government plan healthcare services. If you do not
wish anonymous information about you to be used in such a way,
please let us know.
at the Surgery
are many other activities that have to be done at the practice
during the day.
Most of the paperwork,
including management of the practice, administration,
improvements to the surgery, and the implementation of local
health strategies for achieving targets are carried out by the
Primary Care team at the surgery. Dr Roy also has to look after
the welfare of any patients in the hospital who are under his
These are all
essential to the smooth running of the practice and need to be
done on a daily basis.
Talking to us in
A facility is
available for you to talk to any member of staff and discuss
your personal problems privately and confidentially. All of your
consultations with the Doctor and the healthcare team are
strictly confidential. No medical information will be disclosed,
not even to your nearest family, for obvious reasons without
your explicit written consent.
The Surgery is registered under the Data Protection Act 1988 and
all personal information is managed in accordance with the Act.
You can find out more about the Data Protection Act at