Attending the Surgery

Please report to reception on arrival at the surgery. We operate a non-smoking policy in every area of the building, including the toilets. Please also remember to switch off your mobile phone whilst inside the building, as it may affect some of our electrical equipment or a heart pacemaker.

Telephone Advice with the Doctor

You can seek medical advice from the Doctor over the phone. The best time to ring for advice is between 11.00am and 12.00 noon.

Home Visits

Home visits are only for those patients who are physically housebound and cannot attend the surgery, or the treatment centre. Any transport or child care arrangements are the responsibility of the patient.

Facilities for Patients

Our waiting area is equipped with a TV/Video/Hi-Fi system for the patient's pleasure. We also have gentle background music playing in some areas of the Surgery and full disabled access, including the patient toilets.

Useful Patient Information Leaflets are available for you to take away, as well as some informative posters which are displayed prominently in the Surgery.

Registering as a New Patient

If there are other family members or friends who would like to register with the surgery, they will first need to complete an NHS registration form. These can be obtained from a member of staff at the surgery, or can be downloaded from our Web site using the links below. You'll need to install Adobe Reader on your computer to be able to use the forms, and you can download this using the link on the left-hand side of this page.

Permanent NHS Registration Form

New Baby NHS Registration Form

Temporary Resident NHS Registration Form

Complete the form and hand it in at reception and an appointment will be arranged for a medical check-up (usually on the same day).

Violent and Abusive Behaviour

The practice has a policy on violent and abusive behaviour at the surgery.

Any personal, abusive or aggressive comments, any use of bad language, or any physical or aggressive actions directed towards the doctor, staff member, or patient will result in the removal of any patient from the practice list.

In the instance of physical abuse on any doctor, staff member, or other patient or their relatives will be reported to the police as an assault.

Confidentiality

The practice complies fully with Data Protection and Access to Medical Records legislation. Any personally identifiable information about patients will only be disclosed to other organisations under the following circumstances:

• To provide further medical treatment for you

• To help you get other services

• When we have a duty to other organisations

Anonymous patient data will also be used at local and national level to help the Health Board and Government plan healthcare services. If you do not wish anonymous information about you to be used in such a way, please let us know.

Other Activities at the Surgery

There are many other activities that have to be done at the practice during the day.

Most of the paperwork, including management of the practice, administration, improvements to the surgery, and the implementation of local health strategies for achieving targets are carried out by the Primary Care team at the surgery. Dr Roy also has to look after the welfare of any patients in the hospital who are under his care.

These are all essential to the smooth running of the practice and need to be done on a daily basis.

Talking to us in Private

A facility is available for you to talk to any member of staff and discuss your personal problems privately and confidentially. All of your consultations with the Doctor and the healthcare team are strictly confidential. No medical information will be disclosed, not even to your nearest family, for obvious reasons without your explicit written consent.

Freedom of Information

The Surgery is registered under the Data Protection Act 1988 and all personal information is managed in accordance with the Act. You can find out more about the Data Protection Act at http://www.opsi.gov.uk/ACTS/acts2000/20000036.htm.